Knowledgebase : Licensing and Installation
OUR ONLINE SUPPORT WILL BE RETIRED FOR A NEW SYSTEM ON THE 21ST
NOVEMBER 2022: HTTPS://CIVILSURVEYSOLUTIONS.COM.AU/HELPDESK/
this message appears when using a Network license for Civil Site
Design, Stringer and other Civil Site Design products and signifies
that the server IP address has not been bound to the License Server
to resolve this issue:
ACCESS TO THE...
Q. SECOND MONITOR IS NOT DISPLAYING CIVIL SITE DESIGN FORMS OR
RENDERING MODEL VIEWER CORRECTLY
A. Uninstall or disable the Nihimic drivers and Civil Site Design will
now operate on Bricscad as expected and the Model Viewer display will
fu...
After an install of an Autodesk product, you find that you are getting
a message saying PRODUCT LICENSE - OUT OF TIME, License checkout timed
out. What do you want to do?
This is a licensing issue and if you follow the procedure below, you...
ONLINE LICENSE ACTIVATION
* To begin the activation process run any of the product commands,
or click on the LICENSE ACTIVATION The following screen appears:
* To activate your Standalone License, click the ENTER A SERIAL KEY
The fol...
DEACTIVATING YOUR STANDALONE LICENSE
You can deactivate your standalone license from one computer in
order to re-activate on a new computer using that same License Key
(limited to once every 60 days). To release the license:
Step 1. Acc...
This is recommended for experienced system administrators.
* Run the SOFTWARE INSTALLATION with the following parameters:
* /SILENT –server <_server name_>
(eg: CSDV1900forC3D2018-Setup.exe/SILENT –SERVER SERVER1
where SERVER1 i...
Sometimes anti virus software can prevent installation of Civil Site
Design.
We can confirm that the following anti virus software will, by
default, interfere with the installation of Civil Site Design:
- COMODO
If you find that your ...
If you are running your CSS Network License Manager on a workstation
that uses a Civil Survey Solutions product such as Civil Site Design
or Stringer Topo please use the loop back address (127.0.0.1) when
specifying the server on the licen...
WHERE DO I GO TO GET ALL CIVIL 3D ENHANCEMENT TOOLS?
Shortly after the commercial release of Civil 3D, Autodesk release
enhancement (extension) tools such as the geotechnical plugin, bridge
modeler, GenIO import/export and more.
These ar...
If you are getting a "URI: Invalid port specified" error while trying
to connect to your network licence, please disable IPV6 and try again.
Disable IPv6 on a specific network adapter
You can do this by unbinding the adapter in the LOCAL...
When you install the latest version of BricsCAD V15.2.05-1 you will
get the following error
"Bricscad.exe - systems error
The program can't start because VCOMP100.DLL is missing from your
computer. Try reinstalling the program to f...
V18 Product releases:
http://www.civilsurveyolutions.com.au/downloads/licensing/CSS_Installation_Guide.pdf
[http://www.civilsurveyolutions.com.au/downloads/licensing/CSS_Installation_Guide.pdf]
[http://www.civilsurveyolutions.com.au/downl...
To all customers using Advanced Road Design or Stringer Survey with
network licensing, please be advised that installing Autodesk Civil 3D
2015, Autodesk Map 3D 2015 or Autodesk AutoCAD 2015 Service Pack 2 may
impact the Civil Survey Sol...
YOU INSTALLED ADVANCED ROAD DESIGN, AND UPON TRYING TO RUN ANY COMMAND
YOU GET AN ERROR MESSAGE APPEARING ABOUT 'PROBLEM IN LOADING
APPLICATION'.
This error typically would show in a Notepad file.
Advanced Road Design runs inside AutoCA...
_ISSUE: THE AUTOMATIC LICENSE ACTIVATION FAILS FOR STANDALONE (OR
NETWORK) LICENSE ACTIVATION. WHAT NEXT?_
The solution is in the Installation Guide (for either ARD or
Stringer):
http://www.civilsurveysolutions.com.au/downloads/ARD/Ad...
INFRALUTION LICENSE MANAGER PATCH - RETIREMENT OF REPRISE LICENSING
-------------------------
THIS PATCH IS ONLY FOR CUSTOMERS WITH PRE 2014 VERSIONS OF CIVIL
SURVEY SOLUTIONS PRODUCTS WHO NEED TO CONTINUE WITH THE OLDER VERSION.
YOU A...
When you try to access the network license from the client
workstations, you select the network server and click OK - no error is
displayed and the install license screen pops back up.
This is a problem only for customers who download...
Failure to add license key on Windows Vista or higher
Product: Bricscad & Architecturals
version: All
last reviewed: 2013-05-31
Symptoms
Though the user is logged in as administrator, the license manager
still doesn't accept a valid ...
If you see this screen shot below then you are using Reprise
Licesning for your Civil Survey Solutions Product.
Your serial number for Reprise licensing is the following format:
9999-9999-9999-ARD13SC
If you don't see the screen ab...
During installation of Civil Survey Solutions products, you should
have Admin access.
Once installed, the following folders require full read/write access
in order for the software to run and obtain licenses:
* _Windows 8 or 10_:
*...
If you receive the following error:
Please click 'Yes' and save the file some where you can get to
easily. Then go to here [1].
* Click the choose file button.
* Brows to and select the license file you just saved.
* Click 'A...
If you encounter an error when activating a license, please submit a
Ticket
(http://support.civilsurveysolutions.com.au/index.php?/default_import/Tickets/Submit
[1])
To help us resolve the issue and get you up and running as quickly a...
*
Open Folder Options by clicking the Start button , clicking Control
Panel, clicking Appearance and Personalization, and then clicking
Folder Options.
*
Click the View tab.
*
Under Advanced settings, click Show hidden fil...
Please submit a ticket (
http://support.civilsurveysolutions.com.au/index.php?/default_import/Tickets/Submit
[1] )
If you could then please provide us with your details, and the
specific software you require the serial number for; one...
If your licensing server is a Virtual Machine, you will not be able
to make use of our automatic, online license generation.
A license file will need to be generated for you, please submit a
Ticket
(http://support.civilsurveysolutions...
WHAT ARE THE SYSTEM REQUIREMENTS FOR AUTOCAD CIVIL 3D? \N\NFOR
32-BIT AUTOCAD CIVIL 3D 2013\N\N
* Microsoft® Windows® 7 (recommended) Enterprise, Ultimate, or
Professional edition or Microsoft® Windows® XP Professional edition
(SP3 ...
If you encounter an error when activating a license, please submit a
Ticket
(http://support.civilsurveysolutions.com.au/index.php?/default_import/Tickets/Submit
[1])
To help us resolve the issue and get you up and running as quickly a...
To determine if you're running an x64 (64 bit) or an x86 (32 bit)
machine, please undertake the following steps.
Windows XP:
* Click START, and then click RUN.
* Type winmsd.exe, and then click OK.
* When SYSTEM SUMMARY is selecte...
- Open the Start Menu
- All Programs -> Accessories -> Command Prompt
- Enter the following into the Command Prompt
wmic path win32_physicalmedia get serialnumber > C:disksn.txt
\n\n- Open The Start Menu\n\n
- All Programs -> Accessories -> Command Prompt
- Enter the following into the Command Prompt
- ipconfig /all
- You should see output similar to this:
The physical address, is also referred to a...
\n\nUsers Can Request A Home Use License As Part Of Their Subscription
With Autodesk.\n\n
In order to do this you must have a subscription account with
Autodesk.
Please view the Autodesk Tutorial to extending your license [1].
Links:...
Help Desk Software by Kayako support.civilsurveysolutions.com.au/index.php?