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Technical Support Response Times
Posted by Shane O'Rorke on 18 August 2012 12:43 PM

We thank all of our customers for their patience and understanding when lodging support tickets with us.  Technical support tickets lodged here are actively addressed by our experienced application engineers, with up to 5 staff reviewing and actioning support issues lodged in this system at any time.

In order to assist you in understanding the ticket priorities, please find below the sort of response times were are working on delivering against based on the ticket priority
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